Vogoo.ai refund policy: 7-day refunds on unused first purchases and credit packs, how renewals and cancellations work, and how to request a refund.
2026/09/29
This policy explains when Vogoo.ai ("we," "us," or "our") issues refunds. It applies to subscription plans, plan upgrades, and one-time credit packs. By completing a purchase you confirm that you have read and accepted this policy.
Everything else is non-refundable, except where applicable law requires otherwise.
When your payment succeeds, credits are added to your account and become usable straight away. There is no shipment, no waiting period, and no stage at which the purchase is "pending delivery."
Because of this, and as you confirm at checkout:
This mirrors the standard exemption for digital content under consumer law in the EU, the UK, and comparable jurisdictions. The 7-day refunds below are a voluntary commitment on top of that, not a statutory withdrawal right.
A credit is used when it is applied to a generation task that completes successfully. Successful generation means the Service produced an output and made it available in your account. Whether you liked the output, whether it matched what you imagined, and whether you chose to use it are not factors in this determination. AI generation is inherently probabilistic; variation in results is a characteristic of the Service, not a defect.
Credits are drawn from your balance in order of earliest expiry, so older credits are spent before the ones from your newest purchase. A purchase counts as unused when every credit it added is still in your balance. Annual plans release their credits in monthly installments; for an annual plan, "unused" refers to the credits released so far.
You may request a full refund within 7 days of your first payment for a plan, provided no credits from that purchase have been used. If the refund is approved, the subscription is cancelled immediately and the credits from that purchase are removed from your account.
You may request a refund for a one-time credit pack within 7 days of purchase, provided no credits from that pack have been used. The credits from that pack are removed from your account when the refund is issued.
If you upgrade mid-term, you may request a refund of the incremental upgrade charge only within 7 days of the upgrade, provided none of the additional credits the upgrade added have been used. The fee for your base plan is not refunded, and your subscription returns to the plan you had before the upgrade.
Where permitted by law, refunds under this section may be reduced by a service fee of up to 6% of the amount refunded, to cover payment processing costs that are not returned to us.
Refunds apply only to first purchases, upgrades, and credit packs. Automatic renewal charges are not refundable, whether monthly or annual, and whether or not the credits from that renewal have been used.
To avoid a renewal you do not want, cancel before your renewal date. You can cancel at any time from your billing settings in one step.
Regardless of the 7-day window and whether credits were used, we fix or refund the following:
Requests under this section must be submitted within 30 days of the charge. The service fee does not apply to these cases.
For clarity, the following do not qualify:
If you believe a charge is incorrect, contact us first. We resolve legitimate billing errors directly and quickly, usually faster than a bank dispute.
Filing a chargeback instead of contacting us, using multiple accounts to circumvent free-generation limits, or requesting refunds for credits already used may result in suspension or termination of your account. We may recover, through lawful means, amounts owed following a chargeback that is resolved in our favour.
Email support@vogoo.ai from the email address on your account and include:
We will review the request and notify you of the outcome. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Questions about this policy: support@vogoo.ai.
