Refund Policy

Refund Policy for Vogoo.ai

This policy explains when Vogoo.ai ("we," "us," or "our") issues refunds. It applies to subscription plans and one-time credit purchases. By completing a purchase you confirm that you have read and accepted this policy.

Credits Are Digital Content Delivered Immediately

When your payment succeeds, credits are added to your account and become usable straight away. There is no shipment, no waiting period, and no stage at which the purchase is "pending delivery."

Because of this, and as you confirm at checkout:

• You expressly request that we begin performance immediately upon purchase.
• You acknowledge that, once credits have been added to your account, you lose any statutory right of withdrawal or cancellation that would otherwise apply to digital content supplied before the end of a cooling-off period.

This mirrors the standard exemption for digital content under consumer law in the EU, the UK, and comparable jurisdictions.

Credits Consumed Are Not Refundable

A credit is consumed when it is applied to a generation task that completes successfully. Once any credit from an order has been consumed, that order is no longer refundable, in whole or in part.

Successful generation means the Service produced an output and made it available in your account. Whether you liked the output, whether it matched what you imagined, and whether you chose to use it are not factors in this determination. AI generation is inherently probabilistic; variation in results is a characteristic of the Service, not a defect.

When We Do Issue a Refund

We refund in the following situations, and only in these situations:

1. Duplicate or erroneous charge — you were billed more than once for the same order, or billed through a payment-system error.
2. Credits not delivered — your payment succeeded but the credits were never added to your account, and we are unable to add them.
3. Platform-side task failure with credits not returned — a generation failed because of a fault on our side and the credits were not automatically restored to your balance. In this case we restore the credits; a monetary refund is issued only where restoring credits is not possible.
4. Where applicable law requires it — including any mandatory consumer right that cannot be waived by agreement.

Requests must be submitted within 30 days of the charge.

What Is Not Refundable

For clarity, the following do not qualify:

• Output quality, style, or realism not matching your expectations
• Change of mind, accidental purchase, or no longer needing the credits
• Failure to use credits before a subscription period ended
• Unused credits on an active or cancelled subscription plan
• Purchases made on an account found to be violating our Terms of Service

Subscriptions

You may cancel a subscription at any time from your billing settings. Cancellation stops future renewals. It does not refund the billing period already in progress, and your plan remains active until that period ends.

Monthly credit allowances that expire at the end of a period are not converted to cash or carried over unless your plan states otherwise.

Abuse and Chargebacks

If you believe a charge is incorrect, contact us first — we resolve legitimate billing errors directly and quickly.

Filing a chargeback instead of contacting us, using multiple accounts to circumvent free-generation limits, or requesting refunds for credits already consumed may result in suspension or termination of your account. We may recover, through lawful means, amounts owed following a chargeback that is resolved in our favour.

How to Request a Refund

Email support@vogoo.ai with:

• Your account email address
• The order or payment reference
• Which of the situations in "When We Do Issue a Refund" applies

We will review the request and notify you of the outcome. Approved refunds are returned to the original payment method. Payment processor fees, where they are not returned to us, may be deducted from the refunded amount.

Contact

Questions about this policy: support@vogoo.ai.